Support

Make our competitive edge yours. Support forms the single most important aspect of our relation with you as our client. When it comes to support we therefore will assure you’ll be treated like royalty.

24 HOUR SUPPORT
We’re always available and working for our clients. This means that you can reach us 24 hours a day. Migrations, updates and other adjustment are implemented at night or at dawn, assuring that you won’t be affected during peak hours.

SLA
Always be on top of the list, according to your special needs and wishes. We’re up to the task. A personal Service Level Agreement (SLA) determines exactly what your demands are. This may include extensive monitoring of your servers on a continuous basis, or any other task or responsibility one could think of.

SUPPORT STAFF
‘Sorry, I’ll have to run that by somebody else’ is something you’ll never hear from us. No external call centers or help desk, we exclusively work with qualified support engineers who are able to answer all your questions themselves.